need help?

Let us help you

We are happy to help answer any questions about our theme features, capabilities, and configuring its settings to fit your brand. Perhaps you'll find the answer you are looking for in our support docs? If not, please go to our support center to submit a ticket.

If you are looking for a Shopify expert to help with store customization, we recommend getting in touch with our trusted partner Hey Carson.

We love receiving feedback

  • They've gone above any beyond for me

    These guys are absolutely awesome, they've gone above any beyond for me. Even providing a more personal level of support. Highly recommended LEGIT guys to work with thanks again Chris!!!

  • The support is absolutely amazing

    The theme is perfection!! More than that, the support is absolutely amazing. [...] Support responds in few hours only. 1000/100 for me!!

  • Great support staff

    ...Besides how functional the theme is, they have a great support staff. Chris and Guillaume responded quickly, and helped solve all of my issues. Thanks again!

  • Great support!

    Best theme I've ever used! Amazing combo of great design with awesome functionalities. Also great support! I am really super happy with theme and would absolutely 200% recommend it!

  • They're happy to help

    Really happy with the customer service with Upscale / Loess. They're happy to help and make recommendations :)

  • Extremely helpful

    I am satisfied with the theme and the support is extremely helpful! +++

Video tutorials

Because some topics are more advanced than others, you might like having video tutorials at your disposal. These are meant to make theme customization as smooth as possible for you, without having to read through technical documentation.

Popular topics

View all
  • Language selectors

  • Cart

  • Page templates

  • Filters

  • Hero (slideshow) on the Upscale theme

  • Collection image

Still need help? Go to our support center and